REFUND POLICY

We want every batch of yogurt you make with HealthCultivated to be a great experience.

If something isn’t quite right with your order, please get in touch. We’ll be happy to investigate and do our best to resolve the issue as quickly as possible.

Returns

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unused, unopened and in its original packaging. You’ll also need your order confirmation or proof of purchase.

To request a return, please contact us first. If your return is approved, we’ll provide instructions on how and where to send your item. Returns sent without prior authorisation cannot be accepted.

Unless the item is faulty, damaged or incorrect, you will be responsible for the cost of returning your item. Original shipping charges are non-refundable.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty or you have received the wrong product, please contact us within 48 hours of delivery. To help us investigate your claim as quickly as possible, we may ask you to provide photographs of the product, its packaging and the shipping box.

We’ll review your request promptly and, where appropriate, arrange a replacement or refund.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 14 days for the refund to appear, depending on your payment provider.

Exchanges

We only replace items that are faulty, damaged or supplied incorrectly.

If you believe your product qualifies for an exchange, please contact us first and we’ll guide you through the process.